EmailTree AI comes as an en-to-end solution to increase email productivity, automate email composition and trigger automatic actions in databases. This means spending considerably less time on emails, using the time efficient for more value-added activities. NLP/NLU, ML and RPA techniques are used to manage and generate emails for customer services and support teams. The different steps are email understanding, supervised learning, actions and tasks automation in databases. The knowledge built is then used also for different types of inputs (sms, scan, chatbot, etc.).